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Our Guarantee

Our gorgeous flowers, gifts and gift baskets will arrive looking stunning, fresh and always on time.

Shipping Terms

Visit our Gift & Flower Delivery summary page or read our specific Shipping Terms here…

Safe Delivery

By using our delivery service, you agree to let our professional couriers use their best judgment as to whether the flowers or gifts can be safely left at a delivery address, should no one be there to receive them. We can hold no liability for those orders left at our discretion.

If a requirement of the destination is that orders be received and passed over to a concierge or gated security, we can hold no liability for those orders from that point on.

Redelivery Options

If a delivery attempt is unsuccessful due to an incorrect address provided, or no one is available to receive the order, or our courier believes the order cannot be left safely, then a redelivery fee will apply to the same value as the original delivery fee.

Orders with alcohol cannot be left unattended and may be returned to us whereby a subsequent redelivery fee will apply.

The buyer will be contacted before the order is redelivered and given the option to pay a redelivery fee or pick the flowers or gifts up from our store in Morningside, Auckland.

If Wild Poppies is at all responsible for the delivery issue, a redelivery fee will not apply.

Calling a Recipient

If we haven’t been able to contact the buyer over a delivery issue, and the gift recipient’s contact details have been provided, we reserve the right to call them. In this unusual occasion, your details will be kept confidential.

Saturday Deliveries

Yes, we deliver on Saturdays but those deliveries must be ordered before 10am Saturday for a Saturday delivery within Auckland and are subject to the availability of couriers to the destination.

Saturday deliveries to main metros other than Auckland must be ordered before 4pm Friday. To check on Saturday delivery to your town visit NZ Couriers here » http://www.nzcouriers.co.nz/checkit/

To be sure your delivery will reach its destination on time, order on line, but also call us on 0800 809 453 or +64 9 357 6161 to verify.

Emergency Flower Deliveries

If you have an URGENT request we’ll probably say YES. It might cost you a little more but we’ll do our best to get it there; big and beautiful and on time! While you can place your order, and pay for it online, please call us on 0800 809 453 to discuss your emergency requirements.

Public Holidays

We don’t deliver on Public Holidays. But we do deliver on Mother’s Day (2nd Sunday of May). To avoid disappointment order early, Friday at the latest!

Substitutions

As you can imagine flower varieties and colours displayed on the Wild Poppies website are subject to availability. Our staff will always endeavour to match the product as shown, but should the flower not be available, they will substitute these with an equally attractive flower of equal or greater value. This condition also applies to foliage, wrapping, vases and gift accessories.

Shipping Fees

A shipping fee, to cover the costs of handling and delivery, is usually added to flowers and gifts ordered at Wild Poppies. Shipping will be calculated on your order, dependent on the delivery address. Shipping fees will be specified during checkout, before your order is confirmed by you and processed for payment.

Delivery charges include NZ Goods & Services Tax (GST).

Watch out for our FREE SHIPPING promotions.

Estimated Delivery Times

Orders will be shipped for delivery to reach the recipient on the day you have requested. Auckland orders are likely to arranged and shipped on the day the recipient is to receive them. Other locations may have their order shipped the day before the indicated requirement. Rural and some residential areas may require an additional 1-2 days in delivery time.

We endeavour to do our best to have orders arrive at your desired time but cannot be held responsible for deliveries that arrive sooner than expected or are held up in transit through unforeseen events.

So please consider the shipping address you specify. Often a work address works best.

Out of stock

If you have ordered an item that is temporarily out-of-stock, discontinued or sold-out (excluding flowers that can be substituted with something similar of equal or greater value), we will attempt to contact you immediately and arrange your money back or a suitable replacement product.

If you have any questions, please call our team on 0800 809 9453 or +64 9 357 6161 or email service@wildpoppies.co.nz

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