Effective Date: 04 September 2023
1. Information We Collect
a. Personal Information: We may collect personal information that you provide when making a purchase, creating an account, or contacting us. This may include your name, email address, phone number, billing and shipping addresses.
b. Payment Information: When you make a purchase, we collect payment information such as credit card details. However, we do not store payment information on our servers. All payment transactions are securely processed by our third-party payment processors.
c. Order History: We retain information about your past purchases and orders, including product details and transaction history.
d. Communication: We may collect information about your communication with us, including emails, chat messages, and customer support inquiries.
e. Device and Usage Information: We collect information about your device and how you interact with our website or app, including IP address, browser type, device type, and usage data.
2. How We Use Your Information
We use your personal information for the following purposes:
a. Order Processing: To process and fulfil your orders, including delivering products to your specified address.
b. Customer Support: To provide customer support and respond to your inquiries, requests, or comments.
c. Account Management: To create and manage your account, including sending account-related information and updates.
d. Marketing and Promotions: To send you promotional offers, newsletters, and updates about our products and services. You can opt out of these communications at any time.
e. Analytics: To analyse and improve the performance of our website and services, understand customer behaviour, and enhance user experience.
f. Legal and Security: To comply with legal obligations, protect against fraud, and ensure the security of our website and services.
3. Information Sharing
We may share your information with the following entities:
a. Service Providers: We may share your information with third-party service providers who assist us in running our business, including payment processors, shipping companies, and marketing agencies.
b. Legal Compliance: We may share your information to comply with legal requirements, respond to lawful requests, and protect our rights, privacy, safety, and property.
c. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner or entity involved.
4. Your Choices and Rights
a. Access and Correction: You have the right to access and correct your personal information in your account settings.
b. Marketing Preferences: You can opt out of marketing communications by following the unsubscribe instructions in the emails we send you.
c. Data Deletion: You can request the deletion of your account and associated data by contacting us.
5. Data Security
We take reasonable measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
7. Contact Us